FAQs

Frequently Asked Questions

Shipping Information

We usually post orders within 48-72 hours.
Mondays and Friday’s are our usual pick up days. 
All orders within Australia are sent with auspost and include a tracking number.
We offer an Australia Wide flat rate shipping system
0g-2kg $8
2-5kg $15
Extra Heavy $32
Extra Heavy items include our shelves and large cluster and geodes. 
 
Express Post ONLY under 2kg $15
Please note express post will be sent within 24hours of purchase. We do not guarantee next day delivery.
 
If multiple orders are made, we will send out items together in one combined shipment.
We do not offer a refund on the combined shipping. 
 
We post from the Gold Coast using the postal service 'Australia Post'. As we are not auspost employees, it is impossible for us to determine when your item will get to your door step.
This link is an auspost estimated date of arrival https://m.auspost.com.au/view/delivery
*DISCLAIMER*
Once your item has been posted, it is out of our control 100%. When we post orders they are packed with bubble wrap on breakables and well prepared for travel. If items are lost or broken, you will need to contact auspost with your tracking number, on 137678.
We hold no responsibility for their actions.
By making a purchase through our website, you agree that if items are lost or broken, Australia Post is fully responsible.

International Shipping

We currently ship to 

UK

USA

CANADA

NZ

JAPAN

If you want shipping to your country, just ask and we can always add more countries to our website.

 

Lay-Buy

We offer a 6 month lay-buy term
15% initial payment to secure it
$50 minimum order
No discount codes can be used
NO fees
NO fixed payments
Payments are not interchangeable
All payments made are final and non refundable
Under extremely special circumstances we can cancel a laybuy and give you a voucher for our website minus the re shelving fee of $10aud per item. 
If you start a lay-buy, you are agreeing to these terms and conditions
To START a lay-buy please email the following information
-Full name
-Phone number
-Email
-Postal Address
-Your order, Screenshots are great 
You will recieve an invoice at the start and end of your layby.
Payments are made via direct deposit ONLY and you must use your invoice number as reference with each payment.

 

Do you have a shop I can visit?

No we do not have a shop front. 
We are 100% online! 
This helps us keep our overheads low and be able to keep our products as low prices as possible. 

 

Skincare Information and Care 

Our skincare is made with 100% raw organic ingredients,

They should be kept out of direct sunlight and refridgerate in hot weather conditions.

Use within 4 months of recieving the item.

Always leave lid on and closed between uses.

Always patch test beauty products, keep away from eyes and do not ingest.

 

When do you restock your Crystals 

We try to restock products every Friday 6pm EST.

You can check our instagram @wildhealing_crystals for the current restock date, along with sneak peeks at whats to come.

When we show sneak peek videos, we do not offer any more information on this products until they are available on our website.  

If you want a certain crystal, email us at wildhealing.info@gmail.com and let us know.

 
Why can’t you send me videos of every item before I purchase?

We receive many messages daily asking for photos and videos of each individual product.
We are unable to offer this service.

If an item states it is ‘intuitively chosen’ this indicates we do not send a photo for you to choose.

I promise we take great care in carefully choosing a beautiful specimen for your order.

We try to provide photos that show the true beauty of each item without requiring a video. 


Are your Crystals ethically sourced?

Yes! Our sage, Palo Santo  and wood products are all ethically sourced as well.

 

 

Do you sell man made Crystals

Our Crystals are 100% natural. 
We do not sell man made Crystals.

Aura Crystals are the only product that is enhanced by man. The Crystal is natural but the aura is added.

 

Stockist Enquiry

Our Skincare line is available for stockists. 
Minimum order of 10 units.

Our personal collection is not up for wholesale but we do offer a huge range of Jewellery and Crystals wholesale! 
Email us today - wildhealing.info@gmail.com

 

My Order Hasn’t Arrived?!

Oh no!

Has it been 10 (20 for international) business days since you recieved your 'Shipped' email?

You would have received your tracking number via email, please check to see where your item is www.auspost.com.au . If it says delivered but isn't in your hands, please contact Australia Post with your tracking number as reference.

 

If you haven't received your tracking number via email yet, please email us promptly and we will track down your tracking number.

  

Returns and Exchanges

Before you buy please remember; 

Every crystal we stock is a natural mineral. 
Therefor each piece is completely unique.
We try to capture the unique beauty in the photos and videos but colours and characteristics may differ. 
These are all delicate and breakages after it has left our hands is not our responsibility. 
We do not offer refunds or exchanges based on characteristics of the crystal, breakages or change of mind. 

Once items are handed over to the postal service, we are not liable for any loss or damages.
Please contact the postal company auspost.