FAQs

Frequently Asked Questions

Our Weekly Routine

WEDNESDAY - Sneak Peek videos via our Instagram @wildhealing_crystals

FRIDAY - Website Updated with all new items at 6pm EST. 

 

Shipping Information


*Free Shipping on orders over $100aud within Australia only.
Use code AUSSHIP at checkout. 
Excludes International order. 

We currently post orders 1 to 2 times a week due to restrictions. 
All orders within Australia are sent via auspost and include a tracking number.
We offer an Australia Wide flat rate shipping system
0g-2kg $8
2-5kg $15
Extra Heavy $32
 
Express Post is only under 2kg $15
Please note express post will be sent within 24hours of purchase. We do not guarantee next day delivery.
 
If multiple orders are made, we will send out items together in one combined shipment.
We do not offer a refund on the combined shipping. 
 
We post from the Gold Coast using the postal service 'Australia Post'. As we are not auspost employees, it is impossible for us to determine when your item will get to your door step.
This link is an auspost estimated date of arrival https://m.auspost.com.au/view/delivery
*DISCLAIMER*
Once your item has been posted, it is out of our control 100%. When we post orders they are packed with bubble wrap on breakables and well prepared for travel. If items are lost or broken, you will need to contact auspost with your tracking number, on 137678.
We hold no responsibility for their actions.
By making a purchase through our website, you agree that if items are lost or broken, Australia Post is fully responsible.

International Shipping

We currently ship to 

UK

USA

CANADA

NZ

JAPAN

FRANCE

MACAO

HONG KONG

INDONESIA

NETHERLANDS

COSTA RICA

If you want shipping to your country, just ask and we can always add more countries to our website.

 

Lay-Buy

We offer a 3 month lay-buy term.
10% initial payment to secure it.
$200 minimum order.
NO fees.
Easy fixed payments.
Payments are not interchangeable.
No discount codes can be used.
All payments made are final and non refundable.
Under extremely special circumstances we do cancel a laybuy and give you a voucher for our website minus the re shelving fee of $10aud per item.
If you do not pay your layby in full by the end due date or get approved to cancel your layby, you will be banned from opening a layby with us in future. 

If you start a lay-buy, you are agreeing to these terms and conditions***

To START a lay-buy please email the following information
-Full name
-Phone number
-Email
-Postal Address
-Your order, Screenshots are great 
You will recieve an invoice at the start and end of your layby.
Payments are made via direct deposit ONLY!
You must always use your invoice number as reference with each payment.

 

Do you have a shop I can visit?

No we do not have a shop front. 
We are 100% online! 
This helps us keep our overheads low and be able to keep our products as low prices as possible. 

 

 

When do you restock your Crystals 

We drop new products every week on a Friday 6pm EST.

You can check our instagram @wildhealing_crystals for the current restock date, along with sneak peeks at whats to come.

When we show sneak peek videos, we do not offer any more information on these products until they are available on our website.  

 
Why can’t you send me videos of every item before I purchase?

We receive many messages daily asking for photos and videos of each individual product.
We are unable to offer this service unless it is for an item exceeding $200aud.

If an item states it is ‘intuitively chosen’ this indicates we do not send a photo for you to choose.

I promise we take great care in carefully choosing a beautiful specimen for your order.

Alternatively you can purchase the extra ‘lemme choose witch’ fee with your order to be able to hand choose your item.

We try to provide photos that show the true beauty of each item without requiring a video. 



Are your Crystals ethically sourced?

Yes - to our best ability.  
We work alongside miners and their families, not resellers. 
Our sage, Palo Santo and other wood products are all ethically sourced from the communities as well.

 

 

Do you sell man made Crystals

Our Crystals are 100% natural. 
We do not sell man made or Laboratory grown Crystals.

Aura Quartz Crystals are the only product that is ‘enhanced’ by man. The Crystal is natural but the aura is added.

 

 

My Order Hasn’t Arrived?!

Oh no!

Has it been 10 (20 for international) business days since you recieved your 'Shipped' email?

You would have received your tracking number via email, please check to see where your item is via www.auspost.com.au . If it says delivered but isn't in your hands, please contact Australia Post with your tracking number as reference.

 

If you haven't received your tracking number via email yet, please email us promptly and we will track down your tracking number.

  

Returns and Exchanges

Before you buy please remember; 

Every crystal we stock is a natural mineral. 
Therefor each piece is completely unique.
We try to capture the unique beauty in the photos and videos but colours and characteristics may differ. 
We use studio lighting or direct sunlight whilst taking our photos. This naturally enhances colours to visibly see the beauty via your computer or phone screen. 
These are all delicate and breakages after it has left our hands is not our responsibility. 
We do not offer refunds or exchanges based on characteristics of the crystal, breakages or change of mind. 

Once items are handed over to the postal service, we are not liable for any loss or damages.
Please contact the postal company auspost if you have any further issues.