Frequently Asked Questions
If multiple orders are made, we will send out items together in one combined shipment.
We do not offer a refund on the combined shipping.
This link is an auspost estimated date of arrival https://m.auspost.com.au/view/delivery
We currently ship to
If you want shipping to your country, just ask and we can always add more countries to our website.
Do you have a shop I can visit?No we do not have a shop front.
We are 100% online!
This helps us keep our overheads low and be able to keep our products as low prices as possible.
When do you restock your Crystals
We drop new products every fortnight on a Saturday 8pm EST.
You can check our instagram @wildhealing_crystals for the current restock date, along with sneak peeks at whats to come.
When we show sneak peek videos, we do not offer any more information on these products until they are available on our website.
Why can’t you send me videos of every item before I purchase?
We receive many messages daily asking for photos and videos of each individual product.
We are unable to offer this service unless it is for an item exceeding $200aud.
If an item states it is ‘intuitively chosen’ this indicates we do not send a photo for you to choose.
I promise we take great care in carefully choosing a beautiful specimen for your order.
Alternatively you can purchase the extra ‘lemme choose witch’ fee with your order to be able to hand choose your item.
We try to provide photos that show the true beauty of each item without requiring a video.
Are your Crystals ethically sourced?
Yes - to our best ability.
We work alongside miners and their families, not resellers.
Our sage, Palo Santo and other wood products are all ethically sourced from the communities as well.
Do you sell man made Crystals
Our Crystals are 100% natural.
We do not sell man made or Laboratory grown Crystals.
Aura Quartz Crystals are the only product that is ‘enhanced’ by man. The Crystal is natural but the aura is added.
My Order Hasn’t Arrived?!
Has it been 10 (20 for international) business days since you recieved your 'Shipped' email?
You would have received your tracking number via email, please check to see where your item is via www.auspost.com.au . If it says delivered but isn't in your hands, please contact Australia Post with your tracking number as reference.
If you haven't received your tracking number via email yet, please email us promptly and we will track down your tracking number.
Returns and Exchanges
Before you buy please remember;
We use studio lighting or direct sunlight whilst taking our photos. This naturally enhances colours to visibly see the beauty via your computer or phone screen.
Once items are handed over to the postal service, we are not liable for any loss or damages.
Please contact the postal company auspost if you have any further issues.